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An analytical study of complaining attitudes: With reference to the banking sector
analytic hierarchy process cluster analysis complaining behavior segmentation
2011/10/29
Service failures in retail banking tend to have a negative impact on service quality and, consequentially, on customer satisfaction. This heightens the need for effective complaint handling. This arti...
Is it "too bloody late"? Older People's Attitudes to the National Physical Activity Guidelines
Older People's Attitudes the National Physical Activity Guidelines
2010/1/15
The National Physical Activity Guidelines (NPAGs) are the evidence-based recommendations on physical activity for all Australians. This study examines the attitudes of older people to the NPAGs with t...
Is it ‘too bloody late’? Older people’s attitudes to the National Physical Activity Guidelines
Older people’s attitudes National Physical Activity Guidelines
2011/6/9
The National Physical Activity Guidelines (NPAGs) are the evidencebased
recommendations on physical activity for all Australians. This
study examines the attitudes of older people to the NPAGs with ...