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Technology is fast altering the business servicescape. Its role in improving customer service levels is being used strategically and increasingly by service organizations. The service attributes and q...
The article offers information on the study conducted by Mercator Advisory Group Inc., which assesses the state of online banking in the U.S. and suggests ways on how banks can maximize its use. It sa...
Understanding the structure and evolution of web-based user-object bipartite networks is an important task since they play a fundamental role in online information filtering. In this paper, we focus o...
Most online algorithms used in machine learning today are based on variants of mirror descent or follow-the-leader.
We consider the problem of online linear regression on indi- vidual sequences. The goal in this paper is for the forecaster to output sequential predictions which are, after T time rounds, almost as...
Despite the recent progress towards efficient multiple kernel learning (MKL), the structured output case remains an open research front. Current approaches involve repeatedly solving a batch learning...
Creating a loyal customer base is one of the most important, and at the same time, most difficult tasks a company faces. Creating loyalty online (e-loyalty) is especially difficult since customers ca...
Security issues are crucial in a number of machine learning applications, especially in scenarios dealing with human activity rather than natural phenomena (e.g., information ranking, spam detection...
The Academy of Management publishes four scholarly journals, a newsletter, and an annual meeting Best Papers Proceedings CD. The Academy of Management Annals, a new book series published annually by R...
This study introduces Internet Dependency Relations (IDR) as a predictor of online consumer activities. IDR is based on the theoretical perspective of Media System Dependency theory, which postulates ...
Online marketing communications are moving toward interactions between individual recipients and consumers rather than being directed from a marketing organization to masses of consumers. It is now...
E-personalization is the process of tailoring preferences to individual traveler's characteristics or performance on travel websites. E-personalization is used to enhance customer service or e-com...
Wikipedia Foundation’s Ex-Chief Operating Officer Has a Criminal Record.1 The type of headline every employer dreads seeing in the newspaper. Carolyn Bothwell Doran had been promoted from a parttime...
This paper presents an approach to leveraging today’s information technology (IT) capabilities in management training and development. It proposes a general framework for designing flexible learning p...

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