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An analytical study of complaining attitudes: With reference to the banking sector
analytic hierarchy process cluster analysis complaining behavior segmentation
2011/10/29
Service failures in retail banking tend to have a negative impact on service quality and, consequentially, on customer satisfaction. This heightens the need for effective complaint handling. This arti...
Law and banking development in a South Pacific island economy: the case of Fiji, 1970-2006
banking development creditor rights law and finance law enforcement quality
2011/10/29
This paper examines the applicability of the prominent law-finance theory to banking development in Fiji, a representative island economy in the South Pacific region. Secondary and primary data are us...
THE ECONOMICS OF REGIONAL DEMARCATION IN BANKING
Banking Competition Cooperation Non-Profit Firms
2011/10/29
The European Commission criticized cooperation among savings and cooperative banks for potentially anticompetitive effects. Using an industrial economics model of banks taking deposits and giving loan...
The paper tries to explore the use of multiple-perspectives of performance measures in the context of performance evaluation within the banking sector. It will also examine the impact of some organiza...
Paradoxes and Technology Adoption: A Retail Banking Analysis
Paradoxes and Technology Adoption A Retail Banking Analysis
2010/1/15
The study reported in this paper explores consumers’ experiences with technology-assisted service encounters by investigating the applicability of Mick and Fournier’s paradoxes of technology adoption ...