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Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'
CRM information ethics call centres scripts
2009/12/9
This paper catalogues the rise and rise of call centres in the North West of England, UK and their use of CRM systems. CRM systems often imply new technologies and new ways of working. However, in thi...
Doing Ethics: A Universal Technique in an Accessibility Context
Ethics Accessibility Case-studies Dilemma resolution
2009/12/9
Whether a student, a retiree or in professional practice, today one confronts many situations where it would be helpful to have a particular way of sifting through issues to determine appropriate cour...
The versatility and adaptability of information technology (IT) offer many potential benefits to society, its organisations and its citizens, but there are also associated risks. The social and ethica...
Image manipulation using computer technology has become a basic skill required in various graphics dependent industries . such as advertising, and the print and electronic media, and for specialist us...
Information technology is developing at an astounding pace. Computers are now common and their use is switching from number-crunching tools to "information and communication appliances". The growing s...