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DIMENSIONS OF TRUST AND TRUSTWORTHINESS IN RETAIL BANKING: EVIDENCE FROM INDIA
identify dimensions of trust trustworthiness and their impact bank customers enhancing trust
2011/10/29
The purpose of this paper is to identify dimensions of trust and trustworthiness and their impact on the overall level of trustworthiness and customers' trust in Indian retail banking. Using data from...
Paradoxes and Technology Adoption: A Retail Banking Analysis
Paradoxes and Technology Adoption A Retail Banking Analysis
2010/1/15
The study reported in this paper explores consumers’ experiences with technology-assisted service encounters by investigating the applicability of Mick and Fournier’s paradoxes of technology adoption ...
The Retail Shopping Experience for Low-Literate Consumers
The Retail Shopping Experience Low-Literate Consumers
2010/1/15
With the lack of research on low-literate consumer shopping behavior in retail settings, retailing decisions are likely to be based on implicit assumptions about literate consumer behavior. In turn, t...
A BEHAVIORAL COMPARISON OF FINANCIAL RATIOS FOR DIFFERENT SIZE PRIVATELY-HELD RETAIL AND SERVICE BUSINESSES
small business ratios retail service financial analysis entrepreneurship
2009/11/30
An analysis was conducted to evaluate the cross-sectional variations of financial
ratios among different size private companies. The study examines four ratio
categories for the retail and servic...
The Retail Shopping Experience for Low-Literate Consumers
Shopping Experience Low-Literate Consumers
2011/6/9
With the lack of research on low-literate consumer shopping behavior in retail settings, retailing
decisions are likely to be based on implicit assumptions about literate consumer behavior. In
turn,...