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QUALITY MANAGEMENT WORKSHOP--A product of the MANDEVTEL Project
Quality Management Workshop MANDEVTEL Project
2009/10/19
The workshop was highly appreciated by the participants and was deemed to be an adequate response to the needs of the telecommunication operating entities. It also highlighted the need to take a furth...
Book Review:Service Quality Management in Hospitality, Tourism and Leisure
Book Review Service Quality Management in Hospitality, Tourism and Leisure
2009/4/20
This edited volume provides a comprehensive insight into service quality management within the contexts of hospitality, tourism and leisure. Taken as a whole, this book provides a much welcome additio...