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Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee- and Customer-Oriented Quality Control Initiatives
customer coproduction export performance quality control initiatives
2011/10/8
Using the facilities-transformation-usage framework of service provision and drawing from control theory, the authors develop a theoretical model that examines the influence of different quality contr...
Kiasu Tendency and Tactics:A Study of their Impact on Task Performance
Kiasu Tendency Tactics Task Performance
2009/7/15
Kiasu reflects an “obsessive concern with gtting the most out of every transaction and
a desire to get ahead of others” (Hwang, ng, & Francesco, 2002: 75). It can have both
positive and negative ...