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The efficiency and quality dilemma: What drives South African call centre management performance indicators?
The efficiency and quality dilemma drives South African call centre management performance indicators
2012/10/17
Call centres have become principal channels of communication with customers. Therefore, companies attempt to reduce costs and improve the quality of their interactions with customers simult...
Likely benefit of using Workload Indicators of Staffing Need (WISN) for human resources management and planning in the health sector of Bangladesh
Workload indicators Staffing needs Human resources planning Human resources management
2009/10/15
This study demonstrates how Workload Indicators of Staffing Need (WISN) can be used as a
human resources planning and management tool for improving decisions at all levels of health services about t...
Human resource indicators and health service performance
Health service Performance Human resources Indicators Efficiency Effectiveness
2009/10/15
Public expectations and increasing financial pressures are requiring health services to adopt new approaches to the management of their resources, particularly human resources. This paper examines th...